BTSR guidebook ~ Training & skills self-evaluation
MUTV – Graphics Department
| Date: | May 2007 |
|---|---|
| Contact: | Janette Horrigan |
| Telephone: | 0161 827 1110 |
Due to refurbishment of the Gallery at Old Trafford it was necessary for MUTV to upgrade the graphics facility from Collage to Clarity; both units produced by Pixel Power.
The Graphics Team at MUTV comprised a Head of Department (HOD) and two junior members of staff.
The HOD was originally employed because of their knowledge of Collage, which was duly passed on to the junior colleagues. For the upgrade to Clarity it was arranged for training to take place at MUTV, where the greatest benefit would be gained. The junior staff picked up the new system well, as it was Windows-based, yet the HOD struggled. After the initial training, the HOD felt that they had not absorbed the training as efficiently as the junior colleagues and was concerned that as the senior member of staff they would not be able to advise junior staff. However, the junior members of staff worked closely with the HOD and shared their knowledge to ensure the HOD’s understanding and practical application of Clarity.
This was a situation where appropriate coaching and team building, as a precursor to staff development, ensured that learning took place in a “safe” and collaborative environment. Had this not happened, MUTV would have wasted considerable resources and made the HOD even more concerned about their standing with the two junior members of staff.
