BTSR guidebook ~ Training & skills self-evaluation

Summary of case studies

Title	Summary	1
Case study portfolio		Strands
BBC College of Journalism – Safeguarding Trust	The BBC College of Journalism was established in 2006 on behalf of all BBC journalists. It runs a range of programmes in a variety of forms – face-to-face, online learning, and events. The ‘CoJo’ website sets out to be the world´s leading website on the craft and practice of journalism.
BBC Leadership Essentials	Through a blended learning approach, which includes intensive skills development, online and on-the-job learning, supported by one-to-one coaching, Leadership Essentials targets first-time BBC managers to ensure they maintain standards and continue to deliver quality with fewer resources.
BBC Learning Board/Academy	In Autumn 2009 the BBC ‘Learning Board’, the strategic training planning arm of the BBC, became the ‘Academy Board’. This coincides with the launch of BBC ‘Academy’, which will consolidate existing training provision across the three Colleges of Journalism, Production and Leadership, together with Broadcast Engineering and Technology.
BBC Training & Development – Connect & Create	Connect and Create is a BBC Training & Development scheme enabling staff to gain new skills by volunteering to work with 15 partner organizations. Projects run across the UK throughout the year and offer development in areas such as Mentoring, Production and Creativity, Leadership, Professional Assignments and Team Challenges.
BBC Upfront – BBC-wide induction programme	Upfront is an exciting two day training programme for all new BBC staff on 6 month contracts or longer. Not only do delegates receive a thorough induction to all aspects of the BBC, they also get hands-on experience producing BBC content, looking at it from the audience perspective.
British Sky Broadcasting Ltd – Developing our Managers – Believe in Better	It is a fundamental requirement of all businesses to ensure that employees, especially Managers, have the correct skills to fulfil their roles and potential. This programme finds the balance between development needs, learning styles and business impact.
Channel 4 – Induction Video	This twenty-minute video aims to ensure that people’s early experience of the Channel matches their external perception of the brand. Using on-screen Channel 4 talent, the programme sets out to inspire, entertain and inform, while reflecting the Channel´s ethos of innovation and mischievousness.
Channel m – Bespoke Edit Training	One-to-one edit training with an experienced freelance editor has enabled staff at Channel m to improve output and efficiency across all four areas of the business. Working patterns have also become more flexible, thus saving time and money.
CNBC – Knowledge Sharing & Learning Forums	CNBC Europe developed and implemented two cost-effective ways of training staff internally – Knowledge Sharing sessions, where staff present open sessions on areas of expertise; and Learning Forums – inter-departmental meetings aimed at raising understanding and awareness of other areas’ remits.
CNBC – Session C	“Session C” is held in the Jan – April timeframe, with continuing actions throughout the year. It is the process used to review the entire organization and staffing plans for the business – The Annual Human Resources Review.
Discovery Networks – Utilising Performance Management to Best Effect	The Performance Management programme creates a partnership between the employee and the Manager. Everyone supports this partnership with the common goal of managing performance. It integrates goal setting with performance evaluation, employee development and rewards.
Global Radio – Masterclass – Turning Stars into Superstars	A modular, action-based learning programme, created to directly target the top 10% Account Managers, resulting in over one million pounds of new revenue and an aspirational peer group, outside the usual sales management structure, who now “pass it on” to station colleagues.
GMG Radio Holdings – Induction Programme	A high-impact induction programme, designed to operate at group, station and departmental level. Each induction programme is tailored to the needs of the individual and is linked into the requirements of their probationary review to ensure they have all the tools necessary to succeed within their probationary period.
History Channel – Learning & Development for Edit Assistants	This programme offers junior level entrants a fantastic opportunity to get hands-on experience working with broadcast quality edit kit on actual projects. The ongoing, on-job training scheme has been running successfully for four years, and maximizes use of resources.
Ideal Shopping Direct plc – Foundation Programme	A suite of programmes run on a rolling schedule over 12 months aimed at training and developing management and supervisors to resolve employee issues, lead and motivate their teams and manage performance, thereby maximizing staff potential and profit.
ITV – National Skills Day – Colleagues United	‘Bold’, ‘Inclusive’ and ‘Customer Centered’. These were the focus points for a training programme which would improve collaboration, communication and understanding of the business on a company-wide scale, bringing identified corporate values to life.
KMFM – Media Sales Staff Induction Programme	As the Kent Messenger Group portfolio continues to expand with the continued development of radio and the advent of online revenue opportunities, a wholesale review of Sales Induction was required.
KM Radio – Evaluation System for Training Provided to Staff	At KM Group we are committed to providing training that is needed for each individual to perform their job role and we constantly evaluate this with employees, in order to adapt what we provide.
Lincs FM – Performance Coaching	A dedicated performance coach providing one-to-one training sessions for all members of the Programme Department, as well as section specific ‘boot camps’, had improved the overall performance of on-air employees and has led to increased revenue, productivity and employee satisfaction throughout the Lincs FM Group.
MUTV – Graphics Department	Due to refurbishment of the Gallery at Old Trafford it was necessary for MUTV to upgrade the graphics facility from Collage to Clarity. A combination of coaching, team-building and knowledge-sharing saw both junior members of staff and the HOD transfer successfully to the new system.
Playboy TV – King or Queen for a Day	In the autumn of 2006 all available staff were invited to attend off-site team building sessions aimed at expanding induction and company awareness training. Hypothetically ‘ruling’ for a day, staff suggested ways of improving working conditions, identified problems, and developed money-making ideas.
QVC – Success through Culture	Development at QVC begins with a clear vision of what the business will look like in the future. The QVC Vision provides high-level targets for all areas of the business, including local initiatives, and indicators for success.
UTV – Skills Focus	A collaboration between UTV and Northern Ireland Screen, gives five trainees the opportunity to gain experience in either production or technical skills during a four-month paid placement at UTV, and provides the television sector with five highly employable individuals.